1. SHIPPING:

We offer free standard shipping to the United States and the United Arab Emirates. Orders are processed within 1-3 business days, delivered within 7-15 business days. Real-time tracking provided. Contact us for any assistance.

2. RETURN:

Our return policy allows for returns within 30 days of delivery, with no restocking fee and free return shipping. Items must be in new, unused condition with original packaging. Refunds are processed within 7 business days. Contact us for exchanges or damaged items.

General Care Tips

1. Read the Care Label: Each Roloz garment comes with a care label that includes specific instructions. Always follow these instructions to maintain the quality and longevity of your item.
2. Sort by Color & Fabric Type: To prevent color bleeding, always wash like colors together. Separate delicate fabrics from heavier items to avoid damage.
3. Turn Inside Out: Turn garments inside out before washing to help preserve colors and protect any embellishments or delicate details.

Washing Instructions

Machine Wash:

• Use a gentle or delicate cycle with cold or lukewarm water.
• Avoid harsh detergents; mild, color-safe detergents are recommended.
• Avoid overloading the washing machine to reduce friction and wear.

Hand Wash:

• For delicate fabrics, hand washing is preferred. Use cold water and a gentle detergent.
• Gently swirl the item; avoid twisting or wringing to prevent stretching.

Dry Cleaning:

• Some items, especially those with delicate fabrics or intricate detailing, may require dry cleaning. Please refer to the garment's care label for guidance.

Drying Instructions

Air Drying:

• Air drying is recommended to prevent shrinkage and maintain fabric quality.
• Hang or lay garments flat on a clean, dry surface. Avoid direct sunlight, which can cause colors to fade.

Tumble Drying:

• If machine drying is necessary, use a low heat setting to reduce shrinkage and fabric wear.
• Remove items promptly to prevent wrinkles, and consider using a dryer ball to reduce static.

Avoid Overdrying:

Overdrying can damage fabrics and cause shrinkage. Check garments periodically during drying and remove them while still slightly damp if ironing is needed.

Ironing & Steaming

Ironing:

• Always check the fabric type before ironing and select the appropriate heat setting.
• Use a pressing cloth for delicate fabrics to avoid scorching or shine marks.

Steaming:

• Steaming is an effective and gentle alternative to ironing, especially for delicate or structured items.
• Hold the steamer at a safe distance to avoid watermarks and damage to sensitive materials.

Storing Your Garments

Fold or Hang with Care:

• Use hangers for garments prone to wrinkles or that require structure, such as blouses and jackets.
• Fold delicate or stretchy fabrics, like knitwear, to prevent stretching.

Avoid Overcrowding:

• Give each item enough space to avoid wrinkles and fabric wear. Store heavier garments separately to prevent crushing delicate items.

Protect from Sunlight and Dust:

• Keep clothing away from direct sunlight to prevent color fading.
• Use dust bags for long-term storage of delicate or specialty items.

Special Fabric Care

Silk:

• Hand wash in cold water with a mild detergent or use a delicate cycle.
• Air dry flat, and avoid direct sunlight to prevent fading.

Wool:

• Hand wash in cool water with a gentle wool detergent, or dry clean.
• Avoid high heat; reshape while damp and dry flat to maintain shape.

Cotton & Linen:

• Machine wash in cool or warm water; avoid high heat in drying to prevent shrinkage.
• Iron on medium heat, or steam to remove wrinkles.

Synthetic Fabrics:

• Machine wash with similar items to reduce static cling.
• Use low heat for drying, or air dry to prevent heat damage.

Contact Us for Additional Guidance

If you have any specific questions about the care of your Roloz garments or require further assistance, please do not hesitate to contact our Customer Support team:

Phone: +1 3155866591

Email: support@flingo.shop