FAQ
1. Ordering & Payment
Q: What payment methods do you accept?
A: We accept a variety of payment options including major credit and debit cards (Visa, MasterCard, American Express, Discover), digital wallets (Apple Pay, Google Pay), and PayPal for a fast and secure checkout.
Q: How do I know my payment information is secure?
A: At Roloz, we use SSL encryption technology and work with PCI-compliant payment processors to ensure your payment information is always secure and confidential. We don’t store your payment details on our servers.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been processed or shipped, you may be able to make changes or cancel it. Please contact us as soon as possible at support@roloz.shop to see if adjustments can be made.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we provide free shipping on all orders within the United States and United Arab Emirates.
Q: How long does shipping take?
A: Total delivery times range from 7 to 15 business days (Monday to Friday). Our order cut-off time is 5:00 PM EST, and we process orders within 1 business day.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email. Use this number to monitor your order’s journey from our warehouse to your doorstep.
3. Returns & Exchanges
Q: What is your return policy?
A: We offer easy returns within 30 days of receiving your order. Items must be unworn, unwashed, and in original packaging. For more details, please refer to our Return and Refund Policy.
Q: How long does it take to receive a refund?
A: Once we receive your returned item and it meets our return conditions, the refund will be processed within 7 business days. It may take additional time for the refund to appear on your original payment method, depending on your bank or payment provider.
Q: Can I exchange an item?
A: Yes, exchanges are available for items that are defective, damaged, or require a different size. Please contact us at support@roloz.com with your order details, and we’ll guide you through the exchange process.
4. Product Information & Care
Q: How do I know which size to order?
A: Each product page includes a detailed sizing chart to help you choose the right fit. If you have any questions about sizing, feel free to reach out to our customer service team.
Q: What’s the best way to care for my Roloz garments?
A: We provide detailed care instructions on each product label and on our Care & Instructions page. Generally, we recommend washing on a gentle cycle, air drying, and following specific fabric guidelines for best results.
Q: Are the colors of the products the same as they appear on the website?
A: We strive to ensure product colors are accurately represented, but please note that slight variations may occur due to differences in screen settings or lighting.
5. Account & Privacy
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track orders, save your shipping information, and access exclusive offers.
Q: Is my personal information kept confidential?
A: Yes, your privacy is very important to us. We follow strict privacy practices and use advanced security measures to keep your information safe. For more details, refer to our Privacy Policy.
6. Promotions & Discounts
Q: Do you offer any promotions or discounts?
A: We periodically offer special promotions and discounts. Sign up for our newsletter to stay informed of any upcoming sales, exclusive deals, and new arrivals.
Q: Can I use multiple discount codes on one order?
A: Only one discount code may be used per order. Please review your order to make sure the discount code has been applied before completing checkout.
7. Contact Us
Q: How can I contact Roloz customer service?
A: You can reach our customer service team via email at support@roloz.shop. We aim to respond within 24 hours, Monday to Friday.
Q: What’s the best way to stay updated with Roloz news and product launches?
A: Sign up for our newsletter and follow us on social media to stay updated on new arrivals, special promotions, and exclusive offers.