Payment Policy

Accepted Payment Methods

To accommodate a variety of payment preferences, we accept the following methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover
  • Digital Wallets: Apple Pay, Google Pay
  • PayPal: For added convenience and security, PayPal is available for quick checkouts.
  • Other Payment Options: We may also offer additional payment methods depending on your location. These will be displayed at checkout if applicable.

Payment Security

Your security is our priority. All payment transactions on our website are securely processed using SSL (Secure Socket Layer) technology, which encrypts your information to prevent unauthorized access. We also adhere to industry-standard PCI DSS (Payment Card Industry Data Security Standards) compliance to further protect your data.

  • Data Encryption: All payment details are encrypted, ensuring secure transactions.
  • Third-Party Payment Processors: Roloz does not store your payment information. All payment data is handled by our secure, PCI-compliant payment processors.

Order Processing

  • Payment Authorization: Once your payment is successfully processed, you will receive a confirmation email with the details of your order.
  • Processing Time: Orders are typically processed within 1 business day following successful payment.
  • Failed Payments: If a payment is unsuccessful, please verify your payment information and try again or contact your bank for assistance.

Note: Orders with pending or failed payments will not be processed. If you encounter issues, feel free to reach out to our support team.

Currency

All transactions are processed in USD (United States Dollars). If you are purchasing from outside the United States, your bank or payment provider may apply exchange rates or fees, which are your responsibility. We recommend contacting your provider for details on any additional charges that may apply.

Taxes and Duties

Prices displayed on our website do not include applicable taxes and duties. These may vary based on your location and will be calculated at checkout where required.

  • United States: Sales tax may be applied depending on your state’s tax laws.
  • United Arab Emirates: Any applicable taxes or duties for international orders will be the responsibility of the customer upon delivery.

Payment Issues and Support

If you experience any issues during payment or have questions about your payment method, please contact our Customer Support team for assistance. We’re here to help ensure a smooth and secure shopping experience.

  • Email: support@roloz.shop
  • Response Time: Our team responds to all inquiries within 24 hours, Monday to Friday.